Return & Refund Policy

Return & Refund

Thank you for shopping at Casableu store. We appreciate the fact that you like to buy our products. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. As with any shopping experience, there are terms and conditions that apply to transactions at Casableu store. The main thing to remember is that by placing an order or making a purchase at Casableu store, you agree to the terms set forth as below.

Product Can Be Returned Only If :

·    Product is Damaged- during transit

·    Product is Defective - during manufacturing process

·    Product is Not as described on the website

·    Order is Delayed for over 10 days

·    Returns of items shipped from can be returned within 7 days of receipt.

·    All you need to do is to ensure that the product is in its original condition, tags and packaging.

Product Cannot Be Returned/Cancelled If:

·    If you have crossed 7 days return window.

·    If product is damaged (Not in its original condition),or tags and packaging are missing.

·    And orders cannot be cancelled, once they are shipped. ​

Any Customised Order Is Not Eligible For Return Or Cancellation

When Can I Get My Refund?

Please note, Casableu store initiates the refund upon successful return pick up, or after the returned item has reached us .Therefore, the refund time may vary by time taken by the courier partner to deliver the return to our warehouse

It will take us a maximum of 5 - 14 Business Days to initiate a refund after the goods are received back by us. You will be notified of the same by email.